Privacy Policy

For the purposes of UK data protection law, Swindon Handyman Services Ltd is the data controller for the personal information we collect and use when you contact us, request a quote, book a service, use our website or communicate with us about our services.

Last updated: 13/05/2026

This Privacy Policy explains how Swindon Handyman Services Ltd, trading as Swindon Handyman Services, collects, uses and protects personal information.

This policy applies to personal information we collect through our website, contact forms, email, phone, messages, quotes, bookings, invoices and customer communications.

1. Who We Are

Company name: Swindon Handyman Services Ltd
Trading name: Swindon Handyman Services
Company number: 17239148
Registered office: Unit 17, Ground Floor, 3–5 Wood Street, Swindon, SN1 4AN
Registered in: England and Wales

For the purposes of data protection law, Swindon Handyman Services Ltd is the data controller.

If you have any questions about how your personal information is used, please contact us:

Email: Hello@swindonhandyman.co.uk

2. Personal Information We Collect

We may collect personal information that you provide to us directly, including:

• Your name
• Phone number
• Email address
• Postcode
• Property address or job location
• Details about the work you need
• Photos you send to us
• Information included in enquiry forms, emails, messages or calls
• Quote, booking and invoice details
• Payment confirmation information
• Customer type, such as residential, landlord or commercial customer

For landlord or commercial work, we may also receive limited contact or access information relating to tenants, letting agents, site contacts, employees or other people connected with the property or job.

3. Website and Technical Data

When you visit our website, we may collect limited technical information, such as:

• IP address
• Device type
• Browser type
• Pages visited
• How you use the website
• Approximate location data
• Referral source, such as Google or social media

This helps us understand how people use our website and improve site performance and user experience.

Where cookies or analytics tools are used, these may collect information about your use of the website. Cookies and analytics should be explained in a separate Cookie Policy or cookie notice if used.

4. Why We Use Your Personal Information

We use personal information to:

• Respond to enquiries
• Provide quotes
• Arrange appointments and bookings
• Carry out handyman and property maintenance services
• Communicate about jobs
• Send invoices and payment information
• Keep customer and job records
• Manage residential, landlord and commercial customer relationships
• Provide updates about ongoing or completed work
• Evidence work completed, including before-and-after or job record photos
• Handle complaints or issues
• Maintain business, accounting and tax records
• Improve our website and customer experience
• Protect our business, customers and legal position

5. Our Lawful Basis for Using Your Data

Under UK data protection law, we need a lawful basis to use your personal information. The ICO states that privacy information should include the lawful basis for processing personal data.

We may rely on the following lawful bases:

Lawful Basis

When This Applies

Contract

When we use your information to provide quotes, arrange bookings, carry out work, communicate about jobs and manage payment.

Legitimate interests

When we manage enquiries, keep business records, improve services, protect our business, manage customer relationships and respond to complaints.

Legal obligation

When we need to keep accounting, tax, company or legal records.

Consent

Where we ask for your permission, such as using photos publicly for marketing.

You can withdraw consent at any time where we rely on consent.

6. Photos and Job Records

We may take or receive photos before, during or after work for purposes such as:

• Preparing quotes
• Understanding the work required
• Keeping job records
• Showing work completed
• Supporting landlord or commercial updates
• Recording property condition
• Handling disputes, complaints or insurance matters

We will not use photos publicly for marketing or promotional purposes without your permission.

7. Who We Share Personal Information With

We do not sell your personal information.

We may share personal information where necessary with:

• Employees, directors, subcontractors or trusted trades working on our behalf
• Specialist trades, where you ask us to help arrange or manage work
• Payment providers
• Accountants or bookkeepers
• Website, email or IT service providers
• Insurance providers, where needed
• Professional advisers
• Legal or regulatory authorities, where required

Where we simply recommend a third-party trade and you contact them directly, that trade will be responsible for how they use any personal information you provide to them.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

As a guide:

Type of Information

Typical Retention Period

General enquiries that do not become bookings

Up to 12 months

Quotes and job records

Up to 6 years

Customer, invoice and payment records

Up to 6 years

Complaint, dispute or insurance-related records

Up to 6 years, or longer if needed

Marketing consent records

Until consent is withdrawn or the record is no longer needed

Website analytics data

In line with the settings of the analytics provider

Limited companies must normally keep accounting records for 6 years from the end of the last company financial year they relate to, or longer in certain cases.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include:

• Using secure systems where possible
• Restricting access to customer information
• Keeping business records organised and protected
• Using reputable service providers
• Avoiding unnecessary collection of personal information

No method of electronic storage or communication is completely secure, but we aim to protect your personal information appropriately.

10. International Transfers

Some website, email, payment, analytics or IT service providers may process data outside the UK.

Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to how we use your information
• Ask for your information to be transferred
• Withdraw consent where we rely on consent

The ICO says privacy notices should explain people’s information rights, including the right to withdraw consent where consent is used.

To exercise your rights, contact us at:

Hello@swindonhandyman.uk

We may need to verify your identity before responding.

12. Marketing

We may contact existing or previous customers about our services where this is lawful and relevant.

We will not send marketing emails where consent is required unless you have opted in.

You can ask us to stop sending marketing messages at any time by contacting us.

13. Cookies

Our website may use cookies or similar technologies to help the website work properly, understand website traffic and improve user experience.

Where required, non-essential cookies, such as analytics or marketing cookies, should only be used with appropriate consent.

More information may be provided in a separate Cookie Policy or cookie notice.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

Email: Hello@swindonhandyman.co.uk

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.